FAQ

The Grate Guys provides custom drainage solutions and facility protection for commercial and industrial properties. Our work can include trench drains, custom drain grates, sewer grates, catch basins, French drains, drainage repairs, bollards, barriers, impact protection, waterproofing, concrete work, asphalt reinstatement, and related site improvements designed for real operating conditions.

No. We work with commercial and industrial clients only. That includes warehouses, loading docks, industrial yards, manufacturing facilities, commercial plazas, parking areas, logistics sites, condo-commercial properties, and other heavy-use environments.

We typically work with facility managers, maintenance managers, operations managers, site supervisors, warehouse teams, property managers, and business owners who need durable drainage or protection systems built for long-term performance.

We have been in business for more than 15 years. Over that time, we have completed drainage, fabrication, and protection projects for commercial and industrial clients across Ontario.

Yes. We are fully licensed and insured, carry $5 million in liability insurance, and are WSIB-compliant. That is especially important on commercial and industrial projects where safety, documentation, and reliability matter.

We serve Toronto, North York, Etobicoke, Scarborough, Vaughan, Woodbridge, Kleinburg, Maple, Thornhill, Concord, Richmond Hill, Markham, King City, Nobleton, Schomberg, Aurora, Newmarket, Stouffville, Mississauga, Oakville, Burlington, Milton, Caledon, Georgetown, Halton Hills, Bradford, East Gwillimbury, Georgina, Pickering, Ajax, Whitby, Oshawa, Guelph, Cambridge, Kitchener, and Waterloo. We also take on jobs across Ontario.

We take on a wide range of commercial and industrial jobs. Some clients need a targeted repair or replacement, while others need a larger custom drainage or protection solution. If the work fits our services, we are happy to review it.

Yes. We design, fabricate, install, repair, and replace custom drainage systems for commercial and industrial properties. Every site is different, which is why we focus on site-specific drainage solutions instead of forcing a generic off-the-shelf approach.

Yes. We provide custom trench drains and trench drain grates for sites that need drainage systems built for real traffic, real load conditions, and long-term durability. That includes high-traffic commercial and industrial environments where standard products often fail too early.

Yes. If you have broken, loose, cracked, or repeatedly failing grates, we can assess the existing setup and provide a stronger custom replacement. We handle drain grates, trench grates, sewer grates, and other drainage components depending on the site and the system in place.

Yes. We are not limited to grates alone. We handle broader drainage contracting work, including custom drainage systems, trench drains, catch basins, French drains, drainage repairs, related concrete work, asphalt reinstatement, and waterproofing where required.

Yes. Depending on the project, we can design, repair, or replace catch basin and drainage components as part of a larger drainage solution. The goal is always to create a system that suits the site and performs under actual use conditions.

Yes. We can provide French drains as part of a broader drainage strategy where that is the right fit for the property and the water issue. The best approach depends on the site layout, grade, runoff, traffic, and how the water needs to be controlled.

Yes. Standing water, repeated failures, broken grates, and damaged drain areas usually mean the original system was not designed for the actual traffic, load, or drainage demands of the site. We look at the root problem and recommend a stronger long-term fix.

Yes. Concrete work is often a necessary part of a proper drainage or protection installation. We can handle concrete-related work where needed so the finished system is properly supported and integrated into the site.

Yes. We can include asphalt reinstatement or related asphalt work as part of a broader project where the site requires it. That helps clients avoid coordinating multiple contractors for one drainage or site repair job.

Yes. Waterproofing can be part of the overall solution depending on the site conditions and the water issue being addressed. Where it makes sense, we can incorporate waterproofing into the broader scope of work.

Yes. If you have a drainage failure, broken grate, site hazard, or urgent issue affecting operations, we can review the problem and advise on emergency repair options based on location, timing, and scope.

Yes. We handle both new installations and repairs or replacements. Some clients need a full new drainage system, while others need to fix failed trench drains, broken grates, damaged concrete, or worn drainage areas without replacing the entire site.

Yes. We design, fabricate, and install custom bollards, barriers, and impact protection systems for commercial and industrial sites across Ontario.

Bollards and barriers can help protect building corners, columns, entrances, doors, overhead doors, pedestrian areas, equipment, racking zones, and traffic routes from forklift and vehicle damage.

Yes. Repeated forklift or vehicle strikes usually point to a site protection issue. We provide custom impact protection systems designed to reduce damage, downtime, safety risk, and recurring repair costs.

Yes. Warehouse and industrial projects are a major part of what we do. We can provide custom bollards, barriers, and related protection systems tailored to how the site actually operates.

Yes. Retaining walls can be part of our broader site work where they support the overall project. We treat them as a secondary service within wider commercial and industrial site solutions.

Yes. We handle design, fabrication, and installation. That helps keep the project coordinated and is especially important on custom drainage and protection jobs where fit, performance, and site conditions all matter.

Yes. Many commercial and industrial jobs need custom fabrication because standard products do not match the site, the load demands, or the installation conditions. We provide custom solutions where a better fit is needed.

Yes, where required. Depending on the project, we can provide shop drawings, layout information, and project-specific details to help move the work forward with more clarity and coordination.

Yes. When a project requires it, we can help coordinate shop drawings, permits, engineering input, and other project requirements needed to move the job forward properly. We also work with other professionals involved in the project when needed and help ensure the work aligns with site and city requirements based on the scope of the job.

Yes. We offer a free site visit and quote for commercial and industrial work. That helps us understand the actual site conditions, traffic, drainage problems, and scope before recommending the right solution.

Timelines depend on the scope, site conditions, fabrication requirements, and whether the work is a repair, replacement, or new installation. After reviewing the job, we can provide a more accurate timeline and recommended next steps.

We focus on custom commercial and industrial work, not generic one-size-fits-all installs. Clients bring us in when they need stronger drainage performance, better traffic-rated solutions, better protection, and a contractor who understands the demands of busy operating sites.